Terms and Conditions & Privacy Policy

Thank you for your interest in our services. We value your privacy and are committed to protecting it. This document outlines our privacy practices, including how we collect and use your information when you visit our website and engage with our services. Please review it carefully, as it may be updated periodically.


Information Collection Practices


Personal Information: When you interact with our website, such as making a reservation, signing up for promotions, or participating in surveys, we collect personal information you provide, like your name, contact details, and billing information. While you can choose not to provide certain details, some information might be necessary to access our services.


Information on Behalf of Others: If you reserve a storage unit for another person, you must obtain their consent before providing their personal information.


Additional Sources: We may receive additional information about you from other sources and combine it with the information you provide.


Automatic Data Collection: We automatically gather information about your visit, including your IP address, browser type, and your activities on our site, to improve your experience and prevent fraud.


Cookies and Similar Technologies: We use cookies and similar technologies to recognize your browser, tailor the content, and monitor website performance. You can control cookie settings through your browser, but disabling them may affect your ability to use certain website features.


Call Recording: We record telephone calls for quality and training purposes, complying with legal and regulatory standards.


Protecting Your Information
We take steps to ensure your information is secure, implementing administrative, technical, and physical safeguards. We restrict access to personal information to authorized employees and use encryption and security measures to protect your data during transmission.


Children’s Privacy
This website is designed for a general audience and does not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information immediately.


Use and Sharing of Information
We use your information to process reservations, manage your account, communicate with you, and improve our services. We may share your information with trusted third parties to perform services on our behalf, with business partners, or as legally required. We are committed to transparency and will inform you when your information is shared with third parties.


Your Choices
We may collect information from individual potential tenants or customers who complete a reservation or indicated interest in becoming a future tenant at a storage facility. 

If at any time you would like to unsubscribe from receiving future messages, we include unsubscribe instructions at the bottom of each message.


Contributions to Our Site
By submitting content to our site, you grant us a right to use, modify, and share your submissions. You are responsible for the content you submit and must ensure it is lawful and does not infringe on any rights.


Contact Us
If you have concerns or questions about our privacy practices, please contact us. We will address your inquiries in compliance with our policies.


Please consult a legal advisor for any queries related to privacy issues. False claims may result in legal consequences.


Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025


INTRODUCTION

Elk Mountain Storage ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website , use our services, or interact with us in any way

This website uses integrated software components and services provided by Cubby Enterprises, Inc. for storage unit management, reservations, and customer communications. For information about how Cubby Enterprises, Inc. handles data collected through these integrated services, please see their privacy policy at https://www.cubbystorage.com/privacy-policy

By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services

INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Make a reservation or rent a storage unit
  • Create an account on our website
  • Contact us with questions or requests
  • Sign up for newsletters or promotional materials
  • Participate in surveys, contests, or promotional activities
  • Make payments or provide billing information

This information may include:

  • Full name and contact information (phone number, email address, mailing address)
  • Government-issued identification information
  • Payment information (credit card numbers, bank account information)
  • Storage unit preferences and rental history
  • Emergency contact information
  • Vehicle information (if applicable)
  • Communications with our customer service team

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and location information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Device identifiers and characteristics
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

  • Cubby Enterprises, Inc. through their integrated software components
  • Payment processors (such as Stripe, Payabli, or other payment services)
  • Identity verification services
  • Marketing partners and lead generation services
  • Public records and databases
  • Social media platforms (if you interact with us there)
  • Our website hosting and development partner

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide Service

  • Process rental agreements and reservations
  • Manage your storage unit account
  • Process payments and billing
  • Provide customer support
  • Verify your identity and prevent fraud
  • Manage facility access and security

Communication

  • Send rental confirmations and updates
  • Provide important notices about your account or our services
  • Send promotional materials and special offers (with your consent)
  • Respond to your inquiries and requests
  • Conduct customer satisfaction surveys

Business Operation

  • Improve our website and services
  • Analyze usage patterns and customer preferences
  • Conduct market research and analytics
  • Ensure compliance with legal and regulatory requirements
  • Protect against fraud and unauthorized access

Marketing and Advertising

  • Personalize your experience on our website
  • Display relevant advertisements
  • Measure the effectiveness of our marketing campaigns
  • Send targeted promotional communications (with your consent

TEXT AND PHONE COMMUNICATION

Consent to Receive Communication

By providing your phone number to us, you are providing express written consent to receive communications from us at that number. We may contact you via:

  • Text messages (SMS/MMS)
  • Voice calls (including autodialed and prerecorded calls)
  • Push notifications (if you have our mobile app

Types of Communication

Transactional Communications (No Opt-Out Available): You will receive essential communications related to your storage account, including:

  • Rental confirmations and lease agreements
  • Payment confirmations and receipts
  • Account status updates and notifications
  • Security alerts and access notifications
  • Past due notices and payment reminders
  • Unit availability confirmations
  • Customer service responses
  • Emergency notifications

Promotional Communications (Opt-In Required):  With your separate consent, you may receive promotional messages, including:

  • Special offers and discounts
  • New service announcements
  • Facility updates and improvements
  • Seasonal promotions
  • Referral programs
  • Customer satisfaction survey

Message Frequency and Timing

  • Transactional messages: Frequency varies based on your account activity
  • Promotional messages: Approximately 0-5 messages per month (if you opt in)
  • Timing: Messages may be sent during normal business hours (8 AM - 8 PM local time)
  • Emergency communications: May be sent at any time

Opt-Out Instructions

For Promotional Messages


For Transactional Messages:  You cannot opt out of transactional messages while you maintain an active account with us, as these are necessary for account management and security.


Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. We do not charge for text messages, but your carrier may. Contact your mobile provider for details about your messaging plan.


Carrier and Service Provider Information

Text messages are sent through Twilio, a third-party communication service provider. By consenting to receive text messages, you acknowledge the following:


  • Your phone number and message content will be shared with Twilio
  • Twilio's own privacy policy and terms of service apply to their handling of your data
  • We may use additional communication service providers as needed


Communication Consent Management:

You can update your communication preferences at any time through your online account

Consent is specific to the phone number provided - if you change numbers, you must provide new consent

We will honor opt-out requests within 10 business days

Opting out of promotional messages does not affect necessary account-related communications


Phone Call Recording

Phone calls to and from our facility may be recorded for quality assurance, training purposes, and to maintain accurate records. By calling us or accepting our calls, you consent to such recording.


HOW WE SHARE YOUR INFORMATION


We may share your information with:


Service Providers


  • Cubby Enterprises, Inc.: Provides integrated software components for storage unit management, reservations, and customer communications
  • Twilio:  Provides text messaging and voice communication services. When you provide your phone number, we share it with Twilio along with message content to deliver communications to you
  • Website hosting provider:  [e.g., Duda or other platform] hosts and maintains our website infrastructure
  • Payment processors:  To process payments and prevent fraud
  • Identity verification services:  To verify your identity and prevent fraud
  • Other communication services:  May include additional providers for voice calls, email delivery, and push notifications
  • IT and security providers:  To maintain and secure our systems
  • Legal and professional advisors:  Including attorneys and accountants


Business Partners


  • Marketing partners: To provide relevant offers and services (with your consent)
  • Analytics providers: To help us understand website usage and improve our services
  • Advertising networks: To display relevant advertisements.


Legal and Safety Requirements


We may disclose your information when required by law or when we believe disclosure is necessary:


  • Comply with legal obligations, court orders, or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our customers or others
  • Prevent fraud or illegal activities
  • Enforce our terms of service or other agreements


Business Transfers:

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity


DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures including:

  • Encryption of sensitive data in transit and at rest
  • Secure data storage with access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure payment processing through certified providers


However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


YOUR RIGHTS AND CHOICES


Access and Correction


You have the right to access, update, or correct your personal information. You can:


  • Log into your account to view and update your information
  • Contact us to request access to your information
  • Request corrections to inaccurate information


Communication Preferences

You can control how we communicate with you:

  • Opt out of promotional emails by clicking the unsubscribe link
  • Opt out of promotional text messages by replying "STOP"
  • Contact us to update your communication preferences
  • Note that you may continue to receive transactional communications related to your account.


Account Deletion

You may request deletion of your account and personal information, subject to:

  • Legal requirements to retain certain information
  • Legitimate business interests (such as fraud prevention)
  • Outstanding obligations or disputes


California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information we collect and how we use it
  • Right to delete personal information (with certain exceptions)
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights


To exercise these rights, please contact us using the information provided below.


COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences and login information
  • Analyze website usage and improve our services
  • Provide personalized content and advertisements
  • Ensure website security and prevent fraud


You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.


CHILDREN'S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.


INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy lawss.


CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy from time to time. When we make changes, we will:


  • Post the updated Privacy Policy on our website
  • Update the "Last Updated" date
  • Provide notice of material changes as required by law


We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.


CONTACT INFORMATION


If you have questions about this Privacy Policy or our privacy practices, please contact:


Elk Mountain Storage

Address: 307 Red Lady Ave, Crested Butte, Colorado 81224, United States

Phone: (970) 316-4811

Email: Help@LookingForStorage.com